Discover the security of
Shopper’s Protection Insurance

Download the PDS Make a claim

How does it work?

If you buy an item in Australia with your Gem Visa and within 12 months the item is available at a lower price at the same retailer or any other Australian retailer, we'll pay the difference between the purchase price and the lower price to your account.

This also applies to items you buy:

  • for someone else as a gift,
  • through a mail/telephone order catalogue or online order, and
  • up to 120 days before the start of the policy.

The item with the lower price must be exactly the same as the item you bought, including size, colour, quality and condition, make and model number, attachments and accessories and the lower price must occur after the start of your Shopper's Protection policy.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

A retailer holding an Australian business number (ABN) and carrying on a business or enterprise from:

  • retail premises located in Australia, or
  • an Australian website capable of delivering to residential premises in Australia.

Your Gem Visa account is with Latitude Finance Australia (LFA) ABN 42 008 583 588. Australian Credit Licence number 392145.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.


Ready for Shopper's Protection?

Click to add insurance to your account now or call us on
1300 630 977.

Need to make a claim?

Claim through Latitude Financial Services below.

Download the full Gem Visa Shopper’s Protection PDS