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Cooling off period

If you change your mind within 30 days of receiving your policy, and you haven't made a claim, you can cancel your policy and obtain a full premium refund. 

You can cancel your policy by:

  • calling us on 1800 800 230, or
  • writing to us at GPO Box 1571, Sydney, NSW 1025.

Need to make a claim?

Claim through Latitude Financial Services below.

Download the full Latitude Gem Visa Shopper’s Protection PDS