What you can expect
When you make a claim, we will:
- make a decision on your claim within 10 business days of receiving all the information we need,
- make claim payments to your account within 3 business days of your claim being approved, and
- return any call you make to us within 1 business day of receiving your enquiry.
Your Gem Visa account is with Latitude Finance Australia (LFA) ABN 42 008 583 588. Australian Credit Licence number 392145.