Discover the security of Shopper’s Protection insurance

Download the PDS Make a claim

What you can expect

When you make a claim, we will:

  • make a decision on your claim within 10 business days of receiving all the information we need,
  • make claim payments to your account within 3 business days of your claim being approved, and
  • return any call you make to us within 1 business day of receiving your enquiry.

Your Latitude Gem Visa account is with Latitude Finance Australia (LFA) ABN 42 008 583 588. Australian Credit Licence number 392145.

Need to make a claim?

Claim through Latitude Financial Services below.

Download the full Latitude Gem Visa Shopper’s Protection PDS