Discover the security of
Shopper’s Protection Insurance

Download the PDS Make a claim

What you can expect

When you make a claim, we will:

  • make a decision on your claim within 10 business days of receiving all the information we need,
  • make claim payments to your account within 3 business days of your claim being approved, and
  • return any call you make to us within 1 business day of receiving your enquiry.

Your Gem Visa account is with Latitude Finance Australia (LFA) ABN 42 008 583 588. Australian Credit Licence number 392145.

Ready for Shopper's Protection?

Click to add insurance to your account now or call us on
1300 630 977.

Need to make a claim?

Claim through Latitude Financial Services below.

Download the full Gem Visa Shopper’s Protection PDS