Discover the security of Shopper’s Protection insurance

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This is the online version of the Combined Financial Services Guide, Product Disclosure Statement and Policy (PDS) for Shopper's Protection. You can navigate through the different sections below to find out more about Shopper's Protection, including the Important Information. You can download a printable version using the 'Download the PDS link'. This PDS is prepared on 20 August 2019.

Get up to speed on all the ins and outs of the Shopper's Protection PDS.

Product Overview

An overview of Shopper’s Protection, the eligibility criteria, how much it costs, how to apply, and other important information.

What is Shopper's Protection?
What it costs
Cooling off period
Contacting us
Important information

Shopper's benefits

An overview of the benefits, limits, exclusions and examples of cover.

Shopper's benefits overview and limits
Price Protection
Merchandise Protection
Stolen card

Balance Benefits

An overview of the benefits, limits, exclusions and examples of cover.

Balance benefits overview and limits
Involuntary Unemployment

Making a claim

Who to contact and what you will need to make a Shopper’s Protection claim.

How to make a claim?
What will I need?
What you can expect


How to cancel your Shopper’s Protection policy and information around when the policy ends.

You can cancel your policy
When the policy ends

Need to make a claim?

Claim through Latitude Financial Services below.

Download the full Latitude Gem Visa Shopper’s Protection PDS